# ACCESS-Hive, Forum and User Support **URL:** \ **Category:** Main Program Day 1\ **Tags:** access-nri, forum, video, support, talk, session-3, hive\ **Created:** [31 August 2023 06:58 UTC](https://forum.access-hive.org.au/t/access-hive-forum-and-user-support/1200 "2023-08-31T06:58:53Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![atteggiani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/atteggiani/32/212_2.png) [@atteggiani](https://forum.access-hive.org.au/u/atteggiani)\ **Post date:** [31 August 2023 06:58 UTC](https://forum.access-hive.org.au/t/access-hive-forum-and-user-support/1200/1 "2023-08-31T06:58:53Z")
# Title ACCESS-Hive, Forum and User Support # Speaker Davide Marchegiani (@atteggiani) & Aidan Heerdegen (@Aidan) # Recording [![](https://us1.discourse-cdn.com/flex020/uploads/access1/original/2X/f/faa0568fd06289270e4a500421797964bbc11177.jpeg "Davide Marchegiani & Aidan Heerdegen ACCESS NRI") ](https://www.youtube.com/watch?v=wTu_j3nZ8K8) # Location Weston Theatre (and online). See the [main workshop help topic for zoom details](https://forum.access-hive.org.au/t/workshop-information-everything-you-need-to-know/1172#zoom-details-3). # Time 2:48-3:00 pm # Abstract ## Forum and User Support Some useful topics about the ACCESS User Support Model: > [@ACCESS Help and Support](https://forum.access-hive.org.au/t/access-help-and-support/908): > > How do you get help and support? [Create a topic here on the ACCESS-Hive Forum](https://forum.access-hive.org.au/new-topic?tags=help) Tag it with #help. face_in_clouds Private help option (NEW!!) Prefer not to post your question publicly? [Write a private help request!](https://forum.access-hive.org.au/new-message?&body=%253Cdiv%2520data-theme-toc%253D%2522true%2522%253E%253C%252Fdiv%253E%250A%250A%2523%2523%2520Description%2520of%2520request%253A%250A%250A%2523%2523%2520Environment%253A%250A%250A%253C!--%2520NCI%253F%2520ARE%253F%2520gadi%2520login%2520node%2520or%2520PBS%2520job%253F%2520--%253E%250A%250A%253C!--%2520List%2520software%2520versions%2520if%2520relevant.%2520--%253E%250A%250A%2523%2523%2520What%2520executed%253A%250A%250A%253C!--%2520copy%2520and%2520paste%2520any%2520commands%2520and%2520output%2520in%2520a%2520code%2520block%2520--%2520%253E%250A%253C--%2520for%2520code%2520you%2520are%2520writing%252C%2520prepare%2520a%2520minimal%2520reproducible%2520example%2520(https%253A%252F%252Fforum.access-hive.org.au%252Fdocs%253Ftopic%253D843)%2520--%253E%250A%250A%2523%2523%2520Actual%2520results%253A%250A%250A%253C!--%2520Copy%2520full%2520error%2520messages%2520if%2520relevant%2520--%253E%250A%250A%2523%2523%2520Expected%2520results%253A%250A%250A%2523%2523%2520Additional%2520info%253A&groupname=Support) This opens a new private message with the ACCESS-NRI Support team only. Other ACCESS-NRI staff will be added only if the Support team thinks they can help address your request. What happens after you create a help request? 1. ACCESS-NRI help and community help (NEW TAGS!!) For fu… > [@Support FAQ (Frequently Asked Questions)](https://forum.access-hive.org.au/t/support-faq-frequently-asked-questions/1021): > > play_button How do you get help and support? play_button Who can get help and support on the Hive Forum? play_button Where should I put my question? Which category?play_button How long will I have to wait for help?play_button Who will help me?play_button Will my problem always be solved?play_button Do I always need to use the #help tag?play_button How can I ask for assistance in a way that makes it easier to get help?play_button What support can I expect?play_button What role does ACCESS-NRI play?play_button Why use the forum for support? If you have a quest… For help on using the forum effectively, the docs have a number of useful topics: > **[Docs](https://forum.access-hive.org.au/docs)** For those who are interested, the collaboration spectrum was from a [Tamarack Community publication](https://www.tamarackcommunity.ca/hubfs/Resources/Publications/Collaboration%20Spectrum%20Revisited_Liz%20Weaver.pdf)​ about building effective community collaborations. # Feedback If you want to ask questions of the speaker **you must reply to this topic**. We encourage all speakers and attendees to continue fruitful discussions in replies to this topic for as long as they wish (weeks, years ..). This topic will remain available for as long as this site exists. **Note:** This topic is part of the [2023 ACCESS Community Workshop](https://forum.access-hive.org.au/c/access-workshop-2023/61) main session ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/access1/original/1X/d8217396f46876e65685c86067b9f8c89d230627.png) [@system](https://forum.access-hive.org.au/u/system)\ **Post date:** [5 September 2023 04:45 UTC](https://forum.access-hive.org.au/t/access-hive-forum-and-user-support/1200/2 "2023-09-05T04:45:30Z")