# NRI hosted conda environments down? **URL:** \ **Category:** General\ **Tags:** help\ **Created:** [18 December 2025 22:20 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710 "2025-12-18T22:20:57Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![inh599](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/inh599/32/3400_2.png) [@inh599](https://forum.access-hive.org.au/u/inh599)\ **Post date:** [18 December 2025 22:20 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/1 "2025-12-18T22:20:57Z")
Good morning, I’m trying to use the ARE-JupyterLab on gadi - a regular occurrence and one that usually presents no issues. This morning (19/12/2025) it’s throwing an exit code 135 error - and looking at the debug log it’s giving ```auto Loading conda/analysis3-25.11 Loading requirement: singularity /home/599/inh599/ondemand/data/sys/dashboard/batch_connect/sys/jupyter/ncigadi/output/1e110a82-b3b1-42c0-be69-81b78789b0d8/script.sh: line 73: /g/data/xp65/public/modules/bin/activate: No such file or directory /g/data/xp65/public/apps/med_conda_scripts/analysis3-25.11.d/bin/jupyter /g/data/xp65/public/apps/med_conda_scripts/analysis3-25.11.d/bin/jupyter ``` which seems to indicate that it can’t find one of the NRI hosted conda environment files. Could you provide any advice? I’m using `/g/data/xp65/public/modules` as a module directory and python virtual environment base, and `conda/analysis3` in the modules line when starting jupyterlab Ian ---
**Author:** ![paigem](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/paigem/32/928_2.png) [@paigem](https://forum.access-hive.org.au/u/paigem)\ **Post date:** [18 December 2025 22:34 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/2 "2025-12-18T22:34:46Z")
Thanks for bringing this to our attention @inh599. I’ll see if I can find someone to address this quickly! ---
**Author:** ![inh599](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/inh599/32/3400_2.png) [@inh599](https://forum.access-hive.org.au/u/inh599)\ **Post date:** [18 December 2025 22:38 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/3 "2025-12-18T22:38:11Z")
okay - after a bit more digging - success! Using `/g/data/x65/public` as the module directory allows the JupyterLab to start but then didn’t pick up any analysis3 conda environments (notably access to xarray). Using `/g/data/x65/public /g/data/xp65/public/modules` on the module directory line appears to have worked. ---
**Author:** ![paigem](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/paigem/32/928_2.png) [@paigem](https://forum.access-hive.org.au/u/paigem)\ **Post date:** [18 December 2025 22:43 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/4 "2025-12-18T22:43:25Z")
Awesome, glad you fixed it so quickly! Yes, you do need to include the `/modules` directory in your path on the module directory line, and you don’t need to include the path without `/modules` at all. In case it’s helpful, the full instructions for using the `xp65` conda environment with ARE JupyterLab can be found here: [conda/analysis3 Python Environment - ACCESS-Hive Docs](https://docs.access-hive.org.au/getting_started/environments/#use-the-environment-within-are) (screenshot of the relevant part below). ![Screen Shot 2025-12-19 at 9.42.24 AM](https://us1.discourse-cdn.com/flex020/uploads/access1/original/2X/8/8571818ba6445d3b97ee8b6edc4ddf926cf9243e.png) ---
**Author:** ![inh599](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/inh599/32/3400_2.png) [@inh599](https://forum.access-hive.org.au/u/inh599)\ **Post date:** [18 December 2025 22:51 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/5 "2025-12-18T22:51:07Z")
Hi @paigem My initial problem was that using `/g/data/xp65/public/modules` alone wasn’t able to start the JupyterLab - and gave the exit code above. This is how I’ve usually done things so I was a surprised when it didn’t work this morning. Possibly something on gadi wasn’t picking up the simlink? ---
**Author:** ![paigem](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/paigem/32/928_2.png) [@paigem](https://forum.access-hive.org.au/u/paigem)\ **Post date:** [18 December 2025 22:57 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/6 "2025-12-18T22:57:34Z")
Ah sorry @inh599 - I misunderstood. I thought you initially tried `/g/data/x65/public` and then it didn’t work, but I see that that was one of your attempts to find a solution. My apologies! We’ve got @CharlesTurner digging into this for you. Glad you found a work-around for now, and we will post any updates here. ---
**Author:** ![CharlesTurner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/charlesturner/32/2518_2.png) [@CharlesTurner](https://forum.access-hive.org.au/u/CharlesTurner)\ **Post date:** [18 December 2025 23:38 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/7 "2025-12-18T23:38:18Z")
Hi Ian, Might be an unrelated issue at this point, but seeing as you can get into a jupyterlab session but no kernels are showing up, can you try running `rm -r ~/.local/share/jupyter/kernels`. I’ve personally had a few instances where this directory has caused issues like this for me, deleting it should fix the problem in most cases. Not 100% sure it will in this one unfortunately, but well worth a crack. ---
**Author:** ![CharlesTurner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/charlesturner/32/2518_2.png) [@CharlesTurner](https://forum.access-hive.org.au/u/CharlesTurner)\ **Post date:** [2 February 2026 05:56 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/8 "2026-02-02T05:56:07Z")
Hey Ian, did you have any luck with this? ---
**Author:** ![inh599](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/inh599/32/3400_2.png) [@inh599](https://forum.access-hive.org.au/u/inh599)\ **Post date:** [2 February 2026 06:35 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/9 "2026-02-02T06:35:11Z")
Hi - I got a combination of settings when starting the ARE-jupyter labs that worked back in December - see the work around given above - and didn’t go back to identify the core problem. I haven’t had any further instances of the issue - but haven’t used the ARE that much to be honest since December and I am likely still using the work around. I can check on Wednesday if needed. Ian ---
**Author:** ![CharlesTurner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/charlesturner/32/2518_2.png) [@CharlesTurner](https://forum.access-hive.org.au/u/CharlesTurner)\ **Post date:** [3 February 2026 01:59 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/10 "2026-02-03T01:59:01Z")
No worries - if you could just let me know if the issue has persisted the next time you do use an ARE session that would be great! ---
**Author:** ![paigem](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/paigem/32/928_2.png) [@paigem](https://forum.access-hive.org.au/u/paigem)\ **Post date:** [19 April 2026 23:34 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/11 "2026-04-19T23:34:28Z")
Hi @inh599, just checking on the status of this topic. If you haven’t run into any further issues around this, then I will go ahead and mark Charles’ post as the solution and close the topic. Feel free to respond in the next 2 weeks (before May 4) with any further questions, otherwise this topic will be closed. You are always welcome to open a new issue if you have any similar issues later on! ---
**Author:** ![inh599](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/inh599/32/3400_2.png) [@inh599](https://forum.access-hive.org.au/u/inh599)\ **Post date:** [21 April 2026 06:11 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/12 "2026-04-21T06:11:27Z")
@paigem Good afternoon - I think all is okay at the moment in that Jupyter is picking up the conda environment when it starts. However, I’m not convinced I understand what caused the initial issue - which is a bit disconcerting. Nevertheless I’m happy for this to be closed - thanks once again. ---
**Author:** ![clairecarouge](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.access-hive.org.au/clairecarouge/32/380_2.png) [@clairecarouge](https://forum.access-hive.org.au/u/clairecarouge)\ **Post date:** [12 May 2026 00:13 UTC](https://forum.access-hive.org.au/t/nri-hosted-conda-environments-down/5710/13 "2026-05-12T00:13:39Z")